Hey, gotta give it up to TOP GEAR. I actually received a real letter from an Executive Producer today. No form letters from a PR company. Yup, I don’t agree with. Here it is:
Dear Mr Varela
Thank you for your feedback about Top Gear.
I can honestly say that it wasn’t our intention to offend Mexicans, much less create some sort of minor diplomatic crisis, but I stand by the inclusion of these comments in a show like Top Gear.
Perhaps understandably, a lot of the complaints we received were from Mexicans. That may be one of the downsides of being a successful British show hosted by three presenters with very British sensibilities but I don’t think many Top Gear fans in the UK or abroad would want us to change our presentation style.
Of course you’re perfectly entitled to disagree and I’m only too aware that many people do. I can only speak for myself and the presenters when I say we all thought the comments would be taken in the same spirit as those about the many other nations referenced in Top Gear.
I hope this explains our position on the matter but if you believe a serious and specific breach of the BBC’s Editorial Guidelines has occurred here, and you wish to pursue this complaint further, you can contact the BBC’s Editorial Complaints Unit, within 20 working days, and they will carry out an independent investigation.
You can write to them at the following address:
Editorial Complaints Unit
201 Wood Lane
Alternatively you can email the Unit at the address: email@example.com, but please note that complaints submitted via email must include a postal address as ECU findings are sent by letter. Whether or not you choose to pursue your complaint with the ECU please be assured your further concerns have been registered.
BBC Top Gear
BBC Audience Services